Help Ahead is the centralized resource and intake line for infant, child, youth and family mental health and well-being services in Toronto. We offer access to one-off counselling sessions, information and intake to ongoing support and programs. We are not an urgent crisis service.
For more immediate crisis support, please refer to the list below. If this is an emergency, please go to your local hospital or call 911.
310-COPE (Community Crisis Response Service)
By calling our toll free number 1-855-310-COPE (2673) or (TTY) 1-866-323-7785 , you can speak with a crisis worker anytime you need to. The crisis worker will provide an immediate telephone/text response in a variety of situations, such as if you are feeling depressed, distressed, lonely, anxious, scared, angry or are worried that you have no where to go.
If you are 16 years of age and over experiencing a mental health crisis yourself, or you know someone who is, please phone the 24/7 Mental Health Crisis Line.
We provide screening, assessment, referrals, support in a crisis, suicide intervention and transfer to the Local Crisis Team or to emergency services when advisable.
Crisis Service Canada (Canada suicide prevention hotline 24/7)
If you’re thinking about suicide, are worried about a friend or loved one, the Canada Suicide Prevention Service is available 24/7 for voice and 4pm to 12am ET for text.
Additional service details:
- For anyone in Canada that is thinking about, is or has been affected by suicide
- Available across Canada via toll-free phone, or text in English.
- Toll-free phone service is also available in French.
- Available 24 hours a day, 7 days a week.
- Barrier-free, non-judgmental, supportive and responsive responders.
- Nationally available, regionally delivered service, with collective strengths, local knowledge, resources, and technology to support the needs of all people in Canada.
- Highly trained, committed and capable responders leverage our unique Canadian culture, attitudes and values, providing a network of support from coast to coast.
Distress and Crisis Ontario (DCO)
Distress Centres (DCs) across Ontario offer real-time support and a variety of other services that address the needs of their communities.
DCs provide their listening and referral services for free, primarily through highly trained and committed volunteers who are knowledgeable individuals who are dedicated to ensuring that the highest levels of support and innovation in service provision are offered to their communities.
Distress Centres of Greater Toronto
Distress Centres of Greater Toronto provides 24-hour support, 7 days a week, 365 days a year to individuals in our community at risk and their most vulnerable.
Our crisis and emotional distress services are available via hotline chat and text.
Our multi-lingual services offer support in seven languages (Mandarin, Cantonese, Urdu, Punjabi, Hindi, Portuguese, Spanish).
Our Traumatic Loss program offers virtual/face-to-face individual counselling as well as group support to those who have lost a loved one to suicide or homicide and are navigating the aftermath.
Our Touching Base and Senior Support Programs offer vulnerable seniors and youth with medical medication/appointment reminders, mental wellness check-ins and social supports to combat isolation.
Gerstein Crisis Centre
For adults 16+ in the City of Toronto who are dealing with mental health, concurrent, or substance use issues and are currently in crisis.
Our services include 24/7 telephone support, in-person mobile crisis team, community support referrals, substance use crisis management, follow-up and access to short-term crisis beds.
Over-the-phone interpretation services are available 24/7 in over 180 languages through RIO Network.
Kids Help Phone
Kids Help Phone is Canada’s 24/7 e-mental health service offering free, confidential support to young people in English and French.
We’re here for kids, teens and young adults from coast to coast to coast and offer the following immediate support:
Toronto Rape Crisis Centre
The Toronto Rape Crisis Centre / Multicultural Women Against Rape (TRCC/MWAR) works towards a violence-free world by providing anti-oppressive, feminist peer support to survivors of gender-based or sexualized violence.
Our crisis line is available 24/7.
We engage in public education, activism, and provide direct individual and group support to survivors and their supporters.
TRCC/MWAR is a grassroots, women and non-binary people run collective.
Waterloo Region Suicide Prevention Council
Waterloo Region Suicide Prevention Council is a community-based non-profit that aims to increase awareness of and engagement in suicide prevention within our community.
We offer 24/7 crisis support through Here 24/7 and (844) 437-3247.
Our ultimate goal is to reduce suicide and its impact. We do so through education, training, and community engagement initiatives utilizing suicide prevention and positive life promotion messaging.
Youthdale’s Crisis Support Team
You can access the Team by calling 416-363-9990, where we have trained professionals on the line 7 days a week to assess each young person’s risk, mental status and needs through a telephone interview and intake process.
In some circumstances, the Crisis and Mobile Support Team may provide a mobile response within the City of Toronto to the young person’s home or other community setting to support the assessment of the young person and his/her service needs.